Jiji is an app that promotes virtual social interaction through regular check-ins and empathetic questions. This app will allow therapists to check on their clients via a quick emotions based survey utilizing the Geneva Emotion Wheel (GEW). Its sole purpose is to improve mental health care of the individual in a non-threatening and empathy-driven platform.

 

Brief

Devpost powered a Hackathon with the goal to bring public health professionals alongside the technology community’s talent to contribute to the world’s response to this and future pandemics. There are many different ways to respond to COVID-19, but for health technologists, rapidly building great health technology is what we know how to do. COVID-19 has already caused enormous suffering around the globe. While we’re not doctors or government officials, we want to use the skills we do have to ensure that the crisis doesn’t go to waste. Click here for more information.

empathy, design studio, prototype, wireframe, research, affinity mapping, survey, COVID-19, mental healthcare

Keywords

Tools

 

Research Process

Quantitative Survey

In this social distancing age, we sent out surveys and had 22 responses. We have learned that whether the individual is alone or sharing a home with many, emotions and feelings of isolation is a true reality. Checking in with your mental healthcare provider is not always that easy.

 

Comparative

Analysis

We found a variety of apps that provide different aspects of mental healthcare. From journaling to mental exercises.

Professional

Interview

I interviewed a therapist. They revealed the challenges of checking in on patients during a time of social distancing complicates treatment plans. Often, people might not feel comfortable to share their lives over the phone from home, since they are surrounded by family and friends.

Through limited research, we were able to identify what the need was. Users needed an empathetic platform to share their day with their healthcare provider without disrupting their mental healthcare treatment. We faced some major issues, such as HIPPA regulations and the writing within the app. The app needed to appear non-threatening and discreet to live on a user's phone well.

Research Outcomes

 

Design Process

Userflow Map

We designed an app driven by the Geneva Emotion Wheel. Answers to questions would generate other questions pinpointing the user's emotions on that day and allowing them to journal their emotions.

 

Low Fidelity

We ideated a low fidelity wireframe that allowed us to perceive the actual feeling of the final app/

 

Style Guide

Since this app was ideated by us, we had to create a style guide that would guide our designing process.

 

Mid Fidelity

We created a mid fidelity file on Figma that would serve as a guide to our UI Designer.

 

High Fidelity

This is the final result of Jiji. An app that will empathetically check in on users and make sure all is well.

Due to the current social distancing guidelines, we were unable to do usability testing to gather qualitative data. We did gather feedback from individuals who watched the demo video for the app. A positive feedback was given. The same therapist previously interviewed stated that an app like this would be helpful even outside of the crisis of COVID-19.

Design Outcomes

 

Final Design

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